“Where’s My Ride?”: The Most Common NEMT Question

In a healthcare setting, 5 minutes late can be the difference between receiving care and rescheduling. Unfortunately, late or missed rides still plague the NEMT industry.

Patients call dispatchers. Dispatchers call drivers. Drivers fumble with maps. The whole system leans on guesswork and outdated information.

Real-Time Tracking is No Longer Optional

Live GPS tracking isn’t just for tech startups or rideshare apps. In NEMT, it solves real problems:

• Reduces passenger anxiety – patients can receive SMS/IVR updates when drivers are nearby
• Saves dispatcher time – no more calling 20 drivers just to locate one
• Boosts accountability – arrival/departure times are logged automatically
• Prevents fraud – location data is audit-ready and tamper-proof

What a Good Tracking System Should Do

1. Refresh in real-time (not every 10 minutes)
2. Work across multiple vehicle types
3. Visualize upcoming, in-progress, and completed trips
4. Integrate with billing and compliance documentation
5. Let dispatchers see ETA delays before passengers feel them

A modern NEMT platform should let you “see the fleet like air traffic control,” not squint at a list of static addresses.

ManageNEMT includes fully integrated real-time tracking that gives dispatchers full visibility and helps drivers stay efficient. No extra devices required, just smartphones and the app. Better tracking leads to better outcomes—for everyone.